Membership Costs

Brown Owl membership is $30 per annum.

Handling fee

The handling fee for all pick-up points is $6 per order.

Each online order incurs a handling fee, which goes towards getting your custom box packed and out to the destination of your choice. (View the pick up suburbs and times on the FAQ page, once you're logged in as a member.) In order to make healthy, organic food more accessible to the wider community, these costs are partially subsidised by Brown Owl. Additionally, a wonderful benefactor provides the packing premises for a nominal rental.



A delivery to your home or workplace is $10 (including the handling fee) and is available within the city and Ngongotaha township areas, and outlying areas that are within a kilometre of other pick-up points. If you are unsure whether you can get a home delivery, please enquire to before placing your order.

How Brown Owl Food Club membership works

Anyone can shop in our Ranolf St. store during shop hours. Members receive a 5% discount on most in-store items (excludes local produce and a few other low-margin items). 

Only Members can buy products online; online ordering is open every weekend. Delivery is on the following Wednesday.

Brown Owl members receive a larger discount when ordering online, than when shopping in-store. This helps to offset the fees incurred on each online order. Order fees are fixed per order, so the larger your order, the more value you get! (Note if you order more than once in a weekend, the fees will be removed from secondary orders prior to invoicing.)

 Join Brown Owl

Online ordering

Online ordering opens weekly on Friday afternoon and closes at 9.00pm on Sunday. You will receive an e-mail notification when ordering opens.

Ordering is customised – you just order what you want, on whichever weeks you want it. We don't currently offer recurring or fixed price boxes.

Pick up/delivery

Orders are packed off-site by volunteers on Wednesday mornings, and delivered out to the various pick-up points or homes and workplaces on Wednesday afternoons.

Pick-up points are located in Glenholme (the shop), Hamurana, Owhata, Lynmore and Lake Okareka. Lake Tarawera pick-ups can often be arranged. We are looking for a suitable pick-up location in Ngongotaha. If you can help, contact 

Pick-up times vary by destination. Log in to see Wednesday pick-up addresses and times on the FAQ page, or phone the shop on 07 777 2110.

Membership benefits

You can't beat fresh!

Local growers supply us preferentially, within 1-2 days of harvesting. Fresh tastes amazing!

Lower prices

Enjoy fresh, organic fruit and vegetables, dried goods and other groceries at lower prices.


Do your bit by choosing local and organic - contribute to a lower impact on the environment.

Boost bulk-buying capacity

Help the community to access more variety at better prices through our bulk buying capacity.

Support sustainable suppliers

Support local and NZ organic growers and sustainable producers.

Social events

Invites to Brown Owl workshops and events.

Product sourcing

Sourcing of specific product requests available as well as potential group buy options.

Newsboard and newsletter

Discover or share your own local news and events, organic food and lifestyle tips.

Further discounts

Receive special discounts for every hour spent volunteering.

Fun and community!

Meet like-minded people, have fun and make a difference by joining or assisting our committee.

No nasty chemicals

Enjoy food and products that are safer and healthier for you and your loved ones – as well as the plants, animals and soil in the environment where they are grown.

What members are saying

Brown Owl's long term commitment to supply organic produce is an asset to our community. I buy from Brown Owl because of the holistic philosophy and flexibility for ordering only what I need."


Organic food is just so much better for you. Before, I used to go all the way over to Tauranga to get my organic food. Now it's so good to have Brown Owl in Rotorua!



Terms and conditions

Read Brown Owl's Membership Terms and Conditions

Download Brown Owl's Incorporated Society Rules




Please note that many of the packaged dry goods we sell are repackaged by Brown Owl from bulk bags. While due care is taken, trace amounts of allergens may be present, including in the products tagged as gluten-free. If allergens need to be strongly avoided please contact us to discuss your needs. In most cases we can order sealed, commercially-packed bags in for you. 

Organic & Local


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